Privacy Policy

Information you give us

When you submit an enquiry or request a quotation through a form on this site, we collect:

• Name and phone number: required, so that we can respond to you.
• Email address and company name: optional.
• Your message and, where you enquire from a product page, the product line you were viewing.

Please do not include sensitive personal information or financial account details in a website enquiry. Drawings, isometrics and bills of materials you attach are used only to prepare your quotation and are shared only with the staff who prepare it. If a drawing is confidential or larger than the 4 MB upload limit, email it to us or ask us to arrange another channel.

Information collected automatically

Our hosting infrastructure keeps standard server logs, which may include your IP address, browser type, the pages requested and the time of the request. These logs are used to keep the site secure and available.

This website does not load analytics, advertising or social media tracking cookies, and we do not build advertising profiles from your visit. Only cookies strictly necessary to serve the site may be used. If we introduce analytics or similar tools in future, we will update this policy and, where the law requires it, ask for your consent first.

• To respond to your enquiry and prepare quotations.
• To supply products and provide related technical and after-sales support.
• To maintain records of business correspondence, orders and statutory documentation.
• To operate, secure and improve this website.
• To comply with legal, regulatory and tax obligations that apply to us.

We process your information because you have asked us to respond to your enquiry, because it is necessary to perform a contract with you, or because we are required to by law. We do not sell your personal information, and we do not use website enquiry data for unrelated marketing without asking you first.

We share personal information only where necessary, and only with:

• Our employees and authorised sales or technical staff who need it to handle your enquiry.
• Service providers acting on our instructions, such as website hosting, email and IT support, who are required to protect the information they handle for us.
• Logistics, inspection and testing agencies, where this is needed to fulfil an order you have placed.
• Government authorities, courts or regulators where we are legally obliged to disclose, or to establish, exercise or defend legal claims.

We keep enquiry records for as long as needed to deal with your enquiry and any resulting business relationship, and thereafter for the period required by applicable company, tax and commercial record-keeping laws. When information is no longer needed for any of these purposes, we delete it or anonymise it.

We apply reasonable technical and organisational safeguards to protect personal information against unauthorised access, alteration, disclosure or destruction, and we restrict access to staff who need it. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Subject to applicable law, you may ask us to:

• Confirm what personal information we hold about you and provide a copy of it.
• Correct information that is inaccurate, incomplete or out of date.
• Erase information we no longer have a lawful reason to keep.
• Withdraw consent you previously gave, without affecting processing already carried out.
• Nominate another person to exercise these rights on your behalf.

To exercise any of these rights, write to works@fortunefittings.in. We may need to verify your identity before acting on a request.

If you have a concern about how we have handled your personal information, contact our grievance officer at works@fortunefittings.in or +91 96192 46374, marking your message for the attention of the Grievance Officer. We will acknowledge your complaint and respond within the timelines prescribed by applicable law.

This is a business-to-business website and is not directed at children. We do not knowingly collect personal information from children.

Our site links to third-party websites, including our social media profiles. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their policies.

We may update this policy from time to time. The revised version takes effect when it is published on this page, and the “last updated” date above will change accordingly.

Fortune Fittings Private Limited
Plot No. 123 E-1, Shanti Bhavan, V.P. Road, Girgaon, Mumbai – 400004, Maharashtra, India
Email: works@fortunefittings.in
Phone: +91 96192 46374